Chippindale Plant, as part of the AER Group, is one of the largest privately owned plant hire and sales group of companies in the UK.
The company was established in 1949 and operates out of 8 depots in the North of England, providing a complete hire and sales service for a wide range of Construction Plant, Tools, Excavator Attachments and Secure Site Accommodation.
We are looking for a Site Accommodation Depot Mnager based in our Leeds Depot. This is a dual role involving the overall management of our Accommodation Hire Division, including the development and implementation of a working strategy for to increase customer account activity and revenue.
Sales Role
The Sales territory covers Yorkshire, North West and North East of England and you will be required to;
1) Expand business opportunities with existing key account customers and leads generated through our depot network
2) Source and onboard new customer accounts; actively seeking out potential customers
3) Manage client relationships and act as the main point of contact
4) Act as first line problem resolution, handle any issues or concerns, raised by clients
5) Visiting customers and sites to support customer relationships
6) Agree and build pricing schedules with the Managing Director/ Operations Director
7) Develop new business with a broad spectrum of customers
8) Ensure accurate system and process compliance (quotes, orders, CRM activity etc.)
9) Support marketing and social media engagement
10) Attend networking, trade and industry events, participate in network events, trade shows and industry conferences to represent the company, build connections and explore potential business opportunities.
11) Provide customers with product demonstrations; conduct product demonstrations to potential and existing customers, showcasing the features and benefits and value of the companys offering.
12) Undertake site surveys where required
Depot Role
Responsible for managing the efficient and profitable operation of the site accommodation division based at Leeds.
This will include:-
1) Management responsibility for the 4 staff at Leeds [Hire coordinator, workshop foreman and the 2 yard operatives], including their training and development.
2) Control of the customer quoting process to ensure a timely response and put in place procedures to chase up quotes and close deals.
3) Centralisation of the quoting process for all the depots, so that quote response is prompt, particularly with email enquiries. Follow up calls and effective negotiation required to win their business.
4) Review Price lists & distribute accordingly.
5) Proper control of the site accommodation assets through effective implementation of t the existing booking in/out/transfer procedures
6) Control of transport, including outsourcing of haulage and all the issues associated with site deliveries such as waiting time, aborted deliveries and site moves of cabins.
7) Negotiation of transport charges, ensuring charge out rates to customers are clear & precise.
8) Development of an effective goods inwards process to ensure customer damages are properly notified and charged.
9) Working in conjunction with the foreman to control stock levels of parts and consumables. This will also involve looking at our supply chain to see if there are better alternative suppliers of like for like products.
10) Workshop planning to ensure that the workshops are focused on the customers in order of priority and have the flexibility to change to meet urgent requirements.
11) Make proposals for asset purchases, disposals and refurbishments.
12) Oversee administrative procedures for site services such as cleaning cabins and tank empties.
13) Manage customer disputes to ensure a satisfactory outcome.
14) Work with credit control on customer payment issues
15) Working in conjunction with the general manager, ensure that all health and safety measures are implemented and followed by the staff.
Competencies required
Proven track record in hire and sales management in the site accommodation industry
An experienced sales professional who has strong negotiation, relationship, and man management skills.
Demonstrate that you are highly motivated, can work under pressure, are self-reliant and capable of making difficult decisions. This includes taking ownership of problems until they are resolved and going that extra mile to ensure the customer is happy.
Show that they have a common-sense approach to operational management, setting high standards and expectations from their staff.
Due to the geography of the area, live within a 60 minute drive of the Leeds depot.
Have a full driving licence.
IT literacy essential
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